(effective as of 09/01/2016, last updated 06/23/2017)
(effective as of 12/18/2015)
We do not intentionally gather Personal Information from visitors who are under the age of 13.
We use your personal information that you provide to respond to your questions, offer you Services, provide you the specific Prevail Health Services you select and send you notifications (e.g., emails) about program progress, site maintenance and updates. The personally identifiable information we may collect includes the following:
All personally identifiable information collected complies with the California Online Privacy Protection Act of 2003. Prevail Health requires this information to understand your needs and provide you with better service, including for the following reasons:
You expressly acknowledge that you have read and understood our HIPAA Notice, which provides important information to you about how we may use and disclose health information about you.
Prevail Health interfaces with third party service providers in order to notify you via email when you receive a message from another user in our internal messaging system while you are not logged into the system. In order to facilitate the ability to directly respond to such email outside of our internal messaging system (“Offline Communications”), the third party email service provider may store personal information contained in any response (to include your email address). If you choose to reply directly to such message from your personal email account you may potentially share your email address and other information deemed “personal health information” with a third party service provider who may not follow strict guidelines regarding procedures and protocols in relation to HIPAA compliance. Replying to such email constitutes your consent to the sharing of this information with the third party service provider. You can always choose to send your reply messages in a secure format by logging in to Prevail and utilizing Prevail's system messaging functionality.
We are committed to using commercially reasonable efforts to ensure that your information is secure. In order to prevent unauthorized access or disclosure we have put in place appropriate electronic and managerial procedures to safeguard and secure the information we collect. If you elect to register on the Prevail websites, you will create a unique username and password. Prevail Health does not have access to your password; if you lose or forget your password you will need to reissue yourself a new password. Passwords must include a minimum of 8 characters, contain capital and lowercase letters, and at least one digit to reach Prevail's minimum security standard.
When Prevail Health obtains personal information about you, we may process and store the information outside of the country in which you are located, including in the United States. The countries in which we process the information may not have the same data protection laws as the country in which you are located.
Please be advised that at this time Prevail Health does not comply with the U.S.-EU Safe Harbor Framework and the U.S.-Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland (http://www.export.gov/safeharbor/) and, as such, people resident in countries subject to such frameworks should not make use of the Prevail Health Services.
A cookie is a small file placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets those who have placed the cookie on your computer to know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve the Prevail websites in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from our system.
Overall, cookies help us provide you with a better Prevail websites experience, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Prevail websites.
Your access to your personal information is readily available through the Prevail websites profile editing tools. You may modify your Prevail Health profile information at any time by logging into your account. Information will be updated immediately. We will not sell, distribute or lease your non-aggregated personal information to third parties without your affirmative consent unless required to do so by law, including those situations set forth in our HIPAA Notice. You may request details of personal information which Prevail Health holds about you under the Data Protection Act 1998. If you would like a copy of the information Prevail Health holds about you, please email your request to:
Prevail Health Solutions LLC